ORDERS & SHIPPING
When will my order arrive?
Times vary based on your shipping address. Most orders shipped with Standard shipping arrive in 3 to 8 business days.
Where is my order right now?
After you place an order online, we send you a confirmation email. We then send you an email with tracking information for each shipment. If you haven't received an email from us, be sure to check your spam or junk mail folders. If you need more help with orders, please contact us.
What is Resistol's Return Policy?
Please visit this page for returns: https://resistol.com/pages/shipping-returns
What Payment Methods do you accept?
Resistol accepts the following payment methods: Visa, MasterCard, American Express, and Discover, Diners Club, JCB.
Can I use a debit Card?
Yes, we accept Debit Cards.
The address I typed in is correct, but it isn't being accepted. What do I do?
Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please contact customer service for assistance.
Why doesn't my promo code work?
Sounds simple, but first make sure you are entering the correct code. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. Many codes cannot be combined with other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. If the problem continues, please contact customer service.
How is sales tax calculated?
Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges. We do not know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes.
Do you accept international orders?
No, Resistol Hats only currently ships within the United States of America.
Do you offer gift ordering?
No, we do not offer gift ordering.
How do i get endorsed by Resistol?
Resistol is proud to have a team of professional rodeo athlete, horseman, and women, and young up and comers who wear our product and believe in the same western ideals we believe in. Positions on our team are limited and we review these a couple of times per year. If you are interested in endorsement, please fill out the application form below and we will be happy to review it, sometimes it takes several weeks or months. We add a very limited number of team members from time to time and we will contact you if we have an opportunity available. Thank you so much for wearing Resistol! Click here to fill out a form.
How do I get a sponsorship from Resistol?
Thank you for your interest in Resistol. We are committed to sponsoring and attending western lifestyle events when possible. As you can imagine, we receive many requests and while we appreciate them all, we may not respond to every one. Rest assured, we do read all of them. Please fill out and submit the form below. We appreciate the time and effort you put in to make your event a success and we will contact you if we feel this is a good fit for Resistol. Click here to fill out a form.
Who can I contact to become A retail partner or wholesale distributer?
If you are interested in becoming a Resistol retailer or a wholesale distributer, please send all inquires to the following link.
What do the number of X's mean?
The quality of the hat body used to make a hat is the main factor that determines the X’s. In felt it is determined by the percentage of fur’s used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X’s. In straw, the X’s are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.
How do I determine my hat size?
To figure out what hat size you wear, you will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear the hat. Take the measurement in inches and use the chart below to determine your correct hat size. If you are between hat sizes, size up! You can always pad a bigger hat.
Can I get a Resistol Hat refurbished?
We refurbish 15X quality and above felt hats. You will need to take the hat to our nearest dealer and have them call us for a renovate number. We need the information from the tag inside your hat that tells us the name of the hat, color, and quality. The retailer will need to give you the cost of the renovations. The renovation includes cleaning, blocking, and replacing the sweatband and the liner. There are some stains we cannot remove and we cannot patch holes. If your hat is less than a 15X quality you will need to contact an individual renovator.
Do we replace hat bands?
Yes, we can replace your hatbands. Contact the Outlet Store.
Can I buy a hat box?
Yes, you can find one here on this link.
Can I get my hat shaped when I order it?
Unfortunately at this time, we are not shaping hats upon order request. We will start offering this service in the near future.
What do the different hat profiles mean?
You can find more info about hat profiles in the Resistol 101 page.
What is is the difference between a wool hat and a fur felt hat?
Felt was one of the first man made fabrics. It is also non woven, fibers randomly intertwine creating a fabric that is extremely durable and hard to tear.
Felt can be made from many different types of fur. The most common types of felt are made from Sheep’s Wool, Rabbit, Wild Hare, Beaver, and also blends from the above mentioned.
Wool is a very long an thick type of hair. It felts easily, but because it is so long and thick, it cannot felt together tightly. It can insulate, but isn’t the best for rain or snow.
Rabbit and Wild Hare have short and dine hairs letting them felt together tightly. They insulate, protect the wearer from the elements, and stand up to abuse.
Beaver fur is the finest and shortest hair, making it a soft and pliable tightly felted felt. Blending Rabbit and Beaver gives you a soft and very durable felt that will last!
How do I find out more information on a vintage hat?
Resistol has been around since 1927; therefore it is extremely difficult to provide accurate information such as worth, age, or style name for vintage items.
How do I clean and take care of my hat?
To remove dust or surface dirt from your hat:
Straw - simply wipe with a clean damp cloth.
Fur felt / Wool - use a soft brush starting at the left side of the hat and brush counterclockwise toward the back and around again.
If your hat gets wet:
Straw - simply shake off the excess water.
Fur felt / Wool - you need to turn down the “self-conforming” leather sweatband and stand the hat on the sweatband so it can dry naturally. While the hat is wet, don’t rest the hat on its brim as this will cause it to alter the shape.
Avoid exposing your hat to heat from stoves, radiators, lamps and car windows. The combination of heat and perspiration will shrink the sweatband.
To keep perspiration and hair dressing from penetrating the outside of the straw, occasionally turn down the sweatband so it can dry naturally between wearings.
Should your fur felt (if it is a light color) become spotted with water or grease, you can clean it with a little baby talc or cornstarch – NO liquid cleaners – please.
To put on or remove your hat, hold the brim in the front or back; handle the crown as little as possible.
Store your hat upside crown, on its crown, on a clean surface or in a box. Do not store it right side up on a flat surface, as this will cause the brim to lose shape and flatten.
Do you have an outlet store? if so, where is it?
Yes, we have a Resistol Outlet Store in Garland, Tx.
Can a Resistol Hat be re-sized to fit better?
No, not really. A fur felt hat can be taken down one full size, but not increased. A hat retailer might be able to stretch the hat a little, but when you stretch a hat, after a time, it will go back to its original size.
Can I register my Resistol hat?
Unfortunately you cannot register your Resistol Hat at this time, but you are able to register your Resistol RideSafe.
How much water does a 10-Gallon hat hold?
About 3 quarts.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: PCO / Marketing Dept.]
601 Marion Drive Garland Texas US 75042